General Terms and Conditions

1. Provider and scope

The provider is Klarframe, represented by Oliver Condurache and Michael Vogel, Carrer Primavera 8, 07010 Palma, Spain, NIF 20890460C, email: info@klarframe.com. These terms apply to contracts for Klarframe products and services with businesses and, where offered, consumers.

2. Klarframe services

Klarframe develops and operates AI automations, voice and video agents, knowledge and process systems, translation and communication solutions, websites, portals, and consulting and integration services. The exact scope is defined by the relevant product description, individual offer or order confirmation.

3. Contract and access

Website and demo presentations are generally non-binding. A contract is formed through an offer confirmed by Klarframe, an order confirmation or an expressly confirmed order. Access credentials must be kept personal and protected from third-party access.

4. Prices, taxes and billing

The prices shown in the offer or order process apply. Prices may be shown net or gross; applicable VAT is determined under the law. For businesses in another EU Member State with a valid VAT ID, the reverse-charge procedure may apply. Individual work, usage fees and third-party costs are described in the relevant offer.

5. Customer responsibilities

• The customer provides required information, access, content and contacts on time and lawfully.
• The customer uses systems, agents, data and automations only for lawful purposes and in compliance with privacy, competition, copyright and telecommunications law.
• The customer appropriately reviews answers, suggestions, translations and automation results with a human before important decisions or external communications.
• Credentials, API keys and confidential content must not be disclosed to unauthorised third parties.

6. AI features and third parties

AI systems produce probabilistic outputs. They may be incomplete, inaccurate or ambiguous and do not replace legal, medical, tax or other professional advice. Depending on the product, hosting, communications, speech, video, analytics or AI providers may be integrated. Their technical terms and availability can affect the service; Klarframe will communicate material dependencies where relevant to the offer.

7. Content and output rights

The customer remains responsible for supplied content and must hold the necessary rights. Rights in Klarframe software, templates, brands, concepts and reusable components remain with Klarframe or the relevant rights holders. Usage rights for individually delivered results follow the offer; statutory third-party rights remain reserved.

8. Availability and changes

Klarframe aims for reliable availability but does not promise uninterrupted or specific availability unless expressly agreed. Maintenance, security measures, force majeure and third-party outages may temporarily limit use. Klarframe may evolve features where the agreed core benefit is preserved.

9. Liability

Klarframe is fully liable for intent, gross negligence and injury to life, body or health. For ordinary negligence, liability is limited to breaches of essential contractual duties and the foreseeable, typical loss. Mandatory statutory liability rules and consumer rights remain unaffected.

10. Term and termination

Term, notice periods and effects of termination are set out in the relevant offer or contract. In case of serious breach, unlawful use or risk to systems, Klarframe may suspend access or terminate for good cause. Statutory termination rights remain unaffected.

11. Consumers and withdrawal

Where a customer is a consumer, statutory information and withdrawal rights apply unless a statutory exception applies. Required information and, where applicable, a model withdrawal form are provided before the relevant contract is concluded. If digital or individual services start before a withdrawal period ends at the consumer’s express request, the statutory requirements and consequences apply.

12. Privacy and confidentiality

Processing of personal data is explained in the applicable Klarframe privacy notice. Each party will protect the other party’s confidential information appropriately and use it only to perform the contract, unless disclosure is required by law.

13. Governing law and venue

Spanish law applies. Consumers also retain the mandatory protections and venues of their habitual residence. For businesses, to the extent legally permitted, Palma de Mallorca is agreed as the venue.