What is included
- ✓Automated calls and follow-ups
- ✓Qualification based on your rules
- ✓CRM results, prepared for your team
KLARFRAMEAI automation platform · More conversations, less routine
Outbound Voice Agent
An outbound voice agent calls to your rules, qualifies contacts and documents outcomes.
Ideal for
- ◆Lead qualification
- ◆Appointment booking
- ◆Customer follow-up
In short
An outbound voice agent is an AI calling agent that makes outgoing phone calls according to defined rules. The Klarframe Outbound Voice Agent calls contacts, asks the questions from your qualification criteria, books appointments or callbacks and records every call as a structured CRM outcome, prepared for your team. It is suited to lead qualification, follow-up and customer care. The agent identifies itself as AI and only calls contacts you are entitled to reach under the applicable consent and marketing rules.
How it works
- 01
Set goals and rules
With Klarframe you define whom the agent calls, what each call should achieve, which qualification criteria apply and when a call is handed to your team. This includes clarifying the basis on which the contacts may be called.
- 02
Call script and voice
Klarframe designs the conversation flow, the tone and the answers to common questions. At the start of each call the agent introduces itself as your company’s AI assistant.
- 03
Calls and follow-ups
The agent places calls on schedule, covers the agreed points, books appointments in the calendar or notes callback requests. Contacts who were not reached can be called again according to your rules.
- 04
Log outcomes and improve
Every call is captured in a structured format and passed to your CRM, email or team. Klarframe refines the script and rules based on the outcomes while the system is running.
Use cases
Lead qualification
A service business can have web form enquiries followed up by phone soon after they arrive. The agent clarifies need, timing and decision maker and stores qualified contacts in the CRM with a call note, so sales can prepare for the conversation.
Appointment booking
A clinic or consultancy can have the agent call contacts who asked for a callback. The agent offers available slots, adds the appointment to the calendar and confirms it by email.
Customer care and callbacks
A company can contact existing customers after a completed job to capture satisfaction or open questions. Issues that need a personal answer are passed to your team as a callback task.
Connects with
- Telephony
- Common CRM systems
- Calendar
- SMS
- Webhooks and APIs
One-time setup plus monthly operation. Your regional Klarframe partner prepares an individual proposal based on scope.
Data protection & AI transparency
The Klarframe Outbound Voice Agent is operated in line with the GDPR: EU hosting, a data processing agreement and documented data flows. Recording, transcription and retention are agreed per project. Under the transparency obligations of the EU AI Act (Art. 50), the agent discloses at the start of each call that it is an AI. Outbound calls are additionally subject to consent and marketing rules, such as the UWG in Germany; as the client, you are responsible for checking whether a contact may be called.
EU AI Act →Frequently asked questions
Will the person I call know it is an AI?
Yes. The Klarframe Outbound Voice Agent introduces itself as your company’s AI assistant at the start of every call. This follows the transparency obligations of the EU AI Act (Art. 50) and keeps the conversation honest. Anyone who prefers to speak with a person can receive a callback from your team.
Is it allowed to use an AI agent for outbound calls?
Whether a contact may be called depends on consent and legal basis, for example under the UWG in Germany, and often differs between consumers and business contacts. Klarframe sets up the agent technically and supports documentation. Checking the contact list legally remains the client’s responsibility; this is not legal advice.
Which languages does the outbound voice agent speak?
The Klarframe Outbound Voice Agent calls in German, English, Spanish and Italian as standard, with further languages available on request. The languages active in your project are set during setup to match your target audiences.
How do call outcomes get into the CRM?
The Klarframe Outbound Voice Agent records each call in a structured way, for example status, qualification answers, booked appointment and a call note. These outcomes are passed through APIs or webhooks to your CRM, email or team. Existing systems do not need to be replaced.
How much does an outbound AI calling agent cost?
The Klarframe Outbound Voice Agent is offered as a one-time setup plus a monthly fee. The regional partner prepares an individual quote, because call volume, languages and integrations vary by company. You can explore the voice agent portal beforehand at voice.klarframe.com.