What is included
- ✓24/7 availability in your brand voice
- ✓Capture data, appointments and callbacks
- ✓Clear handover to team or workflow
KLARFRAMEAI automation platform · Every call handled well
Inbound Voice Agent
An inbound voice agent answers naturally, captures information and routes each request reliably.
Ideal for
- ◆Customer service
- ◆Enquiries and information
- ◆Appointment coordination
In short
An AI receptionist is a voice agent that answers incoming phone calls for a business and handles them on its own. The Klarframe Inbound Voice Agent answers around the clock in your brand voice, responds to common questions, captures requests, contact details, appointment wishes and callback requests, and routes complex calls to staff or to the right workflow. Calls get answered outside business hours too, or when every line is busy. The agent discloses that it is an AI and passes structured results to your team.
How it works
- 01
Map requests and knowledge
Klarframe works with you to identify which requests typically come in by phone, which questions the agent may answer itself and what knowledge it needs, such as opening hours, services or procedures.
- 02
Conversation design and handover
Together you define how the agent greets callers, which details it collects and when it hands over to a person: for example in urgent cases, when the caller asks for it or when a question falls outside its scope.
- 03
Connect your systems
The agent is connected to your telephony, calendar, CRM and email. Appointments go straight into the calendar, and requests arrive as structured records or as messages to the responsible team.
- 04
Operate and improve
After launch Klarframe reviews call outcomes, adds missing knowledge and adjusts rules. Step by step, the agent becomes more closely tuned to your callers.
Use cases
Front desk and reception
A hotel can have calls about availability, arrival or facilities answered around the clock in several languages. Booking requests and special wishes are captured with contact details and passed to reception.
Customer service and FAQs
A trade or service business can let the agent answer recurring questions about services, hours and procedures. Damage reports or new jobs are recorded in a structured way, so the team can continue without calling back for missing details.
Appointments and callbacks
A medical practice or law firm can let the agent take appointment requests and callback wishes. The agent offers open slots from the calendar or notes when and about what the caller wants to be called back.
Connects with
- Telephony
- Common CRM systems
- Calendar
- SMS
- Webhooks and APIs
One-time setup plus monthly operation. Your regional Klarframe partner prepares an individual proposal based on scope.
Data protection & AI transparency
The Klarframe Inbound Voice Agent is operated in line with the GDPR: EU hosting, a data processing agreement and documented data flows. Whether calls are recorded or transcribed and how long data is kept is agreed per project. Under the transparency obligations of the EU AI Act (Art. 50), the agent tells callers at the start that they are speaking with an AI and offers a route to a person when needed.
EU AI Act →Frequently asked questions
Will callers know they are talking to an AI?
Yes. The Klarframe Inbound Voice Agent tells callers at the start of the call that they are speaking with an AI assistant. This follows the transparency obligations of the EU AI Act (Art. 50). The voice sounds natural and matches your brand, but it never pretends to be a human.
Can the AI receptionist transfer calls to a staff member?
Yes. The Klarframe Inbound Voice Agent hands calls to staff or workflows according to defined rules, for example for urgent matters, complex questions or when the caller explicitly asks for a person. If nobody is available, the agent records a callback request with topic and contact details.
Which languages can the inbound voice agent speak?
The Klarframe Inbound Voice Agent speaks German, English, Spanish and Italian as standard, with further languages available on request. The active languages are set per project, for example to match international guests or customers.
Is an AI phone assistant GDPR-compliant?
Klarframe runs the Inbound Voice Agent with EU hosting, a data processing agreement and documented data flows. Recording, transcription and retention are agreed per project, and callers are informed that AI is being used. This does not replace an assessment of your specific use case and is not legal advice.
How much does a Klarframe AI receptionist cost?
The Klarframe Inbound Voice Agent is offered as a one-time setup plus a monthly fee. The regional partner prepares an individual quote based on call volume, languages and integrations. The voice agent portal for inbound and outbound calls can be explored at voice.klarframe.com.